Universal Media X — The Guest Experience Platform

Where Every Guest
Feels At Home

UMX (Universal Media X) transforms any hotel into a five-star guest experience — with a white-labeled digital concierge, AI-powered assistance in 12 languages, live news & events, and a curated local guide your guests will love. Free for your hotel. Live in 7 days.

Request Your Free Setup For Hotels →
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12
Languages Supported by AI Concierge
7
Days to Go Live — No IT Required
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$0
Cost to Your Hotel — Always Free
📱
100%
White-Labeled With Your Brand
Discover
AI CONCIERGE IN 12 LANGUAGES LIVE NEWS IN 8 CATEGORIES LIVE EVENTS POWERED BY TICKETMASTER WHITE-LABELED WITH YOUR BRAND LOCAL DISCOVERY GUIDE PERSONALIZED GUEST GREETINGS NO APP DOWNLOAD REQUIRED HOTEL-APPROVED LISTINGS ONLY LIVE TRANSIT & WEATHER FREE FOR YOUR HOTEL AI CONCIERGE IN 12 LANGUAGES LIVE NEWS IN 8 CATEGORIES LIVE EVENTS POWERED BY TICKETMASTER WHITE-LABELED WITH YOUR BRAND LOCAL DISCOVERY GUIDE PERSONALIZED GUEST GREETINGS NO APP DOWNLOAD REQUIRED HOTEL-APPROVED LISTINGS ONLY LIVE TRANSIT & WEATHER FREE FOR YOUR HOTEL
The Digital Concierge

Everything Your Guests Need.
Nothing They Have to Ask For.

A beautifully designed, mobile-first concierge experience — branded entirely as your hotel. No app download. No login. Just scan and explore.

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AI Concierge Chat

An intelligent, conversational assistant that answers guest questions instantly — from room service hours to local recommendations — in 12 languages, 24 hours a day.

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Local Discovery Guide

A curated directory of the best restaurants, shops, attractions, and experiences near your property — every listing hand-picked and approved by your hotel.

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Live Transit & Weather

Real-time transit information including subway, bus, train, and rideshare options — plus live weather — so guests can plan their day with confidence.

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Fully White-Labeled

Your hotel's name, logo, colors, and welcome message — front and center. Guests experience your brand, not ours. The concierge feels like it was built just for your property.

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No Download Required

Guests access the concierge instantly via QR code — no app store, no account, no friction. Works on every smartphone, every browser, every operating system.

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Live News & Events

Real-time headlines in 8 categories — Top News, Sports, Entertainment, Tech, Business, Finance, Trending Now, and Local News — plus live Ticketmaster events within 20 miles, all on the welcome screen.

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Personalized Greetings

The concierge greets every guest by name: “Good evening, James — here’s what’s happening today.” Preferences are stored privately on their device — never on a server.

Explore the Full Platform
Powered By

Real-time data from the world’s most trusted sources

ESPN Live Sports Scores
Ticketmaster Live Local Events
MTA New York City Transit Live Transit
Amtrak Rail
Google Maps Google Maps
OpenWeather Weather Data
Uber Rideshare
Lyft Rideshare
TheNewsAPI
Real-Time News
Hotel management dashboard
Hotel Admin Dashboard
For Hotels

Complete Control.
Zero Complexity.

Your hotel's concierge, managed entirely on your terms. Approve every business listing. Pin your own outlets to the top of every category. Update your welcome message in seconds.

  • Your restaurant, spa, and bar pinned to the top of every relevant category
  • Full approval control over every local business that appears in your concierge
  • Real-time analytics showing guest engagement and most-viewed content
  • Multilingual welcome message personalized to your property
  • Setup completed in 7 days — no IT department, no integrations, no disruption
  • Works for independent hotels, boutique properties, resorts, and extended stay
Guests using the digital concierge
Guest Experience
The Guest Journey

From Check-In to
Check-Out — Seamless.

The moment a guest scans the QR code on their key card or in-room card, they are immersed in a personalized experience that makes your hotel feel extraordinary.

  • Instant access — no download, no account, no waiting
  • AI assistant answers any question in the guest's own language
  • Curated local recommendations they can trust because your hotel approved them
  • Live transit directions from your front door to anywhere in the city
  • Live news headlines in 8 categories (including Finance), refreshed every 30 minutes
  • Live upcoming events powered by Ticketmaster — within 20 miles
  • Personalized greeting by name on every visit
  • Direct booking links for local restaurants, tours, and experiences
  • Available 24/7 — even when your front desk is at its busiest
Entertainment Platform

The Guest Room
Experience, Reimagined.

UMX brings world-class entertainment directly to your guest room televisions — no set-top boxes, no complicated installations. Guests simply cast from their phone to the room TV via Chromecast.

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Instant Chromecast Casting
Guests cast movies, music, and streaming content from their device to the room TV in seconds — no remote, no setup.
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Premium Content Library
A curated selection of on-demand video and audio content available directly through the UMX platform.
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Seamlessly Connected to the Concierge
The same app guests use for local discovery and AI chat connects directly to the room TV experience.
Universal Media X
Your Entertainment. Your Room.
Coming Soon
Simple by Design

Live in 7 Days. No IT Required.

01
Request Your Setup

Fill out a brief form with your hotel's name, location, and brand details. We handle everything from there — no technical knowledge required.

02
We Build & Customize

Our team configures your white-labeled concierge with your brand colors, logo, welcome message, and your hotel's own services pinned to the top.

03
Go Live & Delight

Receive your QR code assets — for key cards, in-room cards, and lobby signage. Your guests scan and are immediately immersed in their personalized concierge.

For Local Businesses

Be the First Place
Hotel Guests Discover.

When hotel guests ask "where should I eat tonight?" or "what is the best spa nearby?" — your business appears first. UMX connects local restaurants, shops, spas, and attractions directly with guests who are ready to explore.

  • Featured in the concierge of hotels in your neighborhood
  • Every listing is curated and approved by the hotel — guests trust the recommendations
  • Direct booking links drive reservations and foot traffic to your business
  • Reach international guests in their own language through the AI concierge
  • Performance-based partnership — you only pay when it works
Local restaurant featured in UMX
Local Business Listings
Get In Touch

Let's Get Your Hotel
Up and Running.

Free for your hotel. Loved by your guests. Live in 7 days.

info@universalmediax.com
(914) 368-9619
We typically respond within 24 hours
For Hotels

Request Your
Free Setup

Tell us about your property and we'll have your branded digital concierge ready in 7 days — at no cost to you.

For Local Businesses

Apply to Be
Listed

Get your restaurant, shop, spa, or attraction in front of hotel guests who are actively looking for the best local experiences.